Shipping & Return Policy

I strive to make your customer experience smooth and delightful, from the moment you place your order until you unbox your Peace & Light Candle Co purchase. If it were possible to personally deliver each order to our customers I would do so. Once the package leaves my hands, I unfortunately have little control over how the carrier cares for it on its way to you. 

IMPORTANT: Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult for us to make any changes.

Please inspect your order carefully upon arrival and let me know within three (3) days if any significant damage occurred in transit. Please provide images of the damages and email us at peaceandlightcandleco@gmail.com.

If you believe your package has been lost... 

There has been an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us for a replacement to be sent. 

If your order was shipped via UPS or USPS…

In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can I personally assist with delayed shipments? 

I am not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which I are grateful for. 

If you are concerned that your package may be lost, please email peaceandlightcandleco@gmail.com to troubleshoot. I will do our best to try to help you.